On Jan. 29th, I placed an internet order for a new saddle pad and cinch with a well known saddle shop based in Texas. I subsequently received an email acknowledging the order, which also stated that tracking information would be sent to me at the time of shipment. As of Feb. 4th, no such information had been received. I sent an email informing them of this fact. No reply was received.
I contacted them again yesterday. Here is the reply I received this morning:
"We apologize for the delay in your order. Due to weather conditions, we have been unable to ship or receive. The pad that you ordered is not available until the end of this month. Wrangler does not have any in stock and is waiting on material. I can send you a different pattern, or if you prefer to wait, I can have them ship as soon as it is available."
Really??? It took twelve days in the internet age to inform me of this?? And the pad I ordered is out of stock?? Then why was I able to order it?? Oh, and by the way, the pad isn't made by Wrangler, it's made by Professional's Choice!!!!
Immediately after reading the email, every fiber in my being was screaming at me to pick up the phone, call them, and unleash the retired Master Chief on someone. But, clearly I'm getting soft. After talking myself off the ledge, I replied with "Thank you for the information. Is the pad available in Tan/Black, size 34"x36"? If so, that would be an acceptable replacement. If it isn't available, then I would like to cancel the order."
Of course, I haven't received a reply. I suspect that will take another twelve days.