Saturday, February 12, 2011

Customer Service Strikes Again, Part II

I received a new email from the previously offending saddle shop yesterday. It read, in part, "We received the choc/black on our truck yesterday, so I will send the one you ordered." I also received shipping information for the pad and cinch. So, I guess, all is right in the world again. I'm remotely curious as to how it went from not available until the end of the month, to be shipped yesterday, but not curious enough to actually ask.

I'm mildly disappointed that they didn't throw me a consolatory bone, like free shipping. However, the fact remains that their price for the pad is $30 cheaper than anyone else. This also the only less than pleasant experience I've had with these folks, so I consider it to be a one off. And, as WomanWhoRunsWithHorses pointed out in the previous comments, the weather down that way has been none to hospitable.

If this is the worst the week had to offer, then I daresay all is right with the world.


WomanWhoRunsWithHorses said...

Good! Glad it turned out all right in the end. When the company you're ordering from is not an actual manufacturer, they are dependent on receiving the products they sell in a timely manner. They were probably TOLD it wouldn't be available until the end of the month and they relayed that to you. Somebody made a little extra effort along the way and got the shipment to them, then they to you. The bottom line is you got the pad you wanted and it was $30 cheaper than you could find it elsewhere. All's well that ends well.

I sure hope we all have spring and summer weather that more than make up for this winter!

Buck said...

...then I daresay all is right with the world.

I daresay you're RIGHT. You had a much netter week than some other folks I know. ;-)

Inspector Clouseau said...

Great title for this piece.

Nice work. I came across your blog while “blog surfing” using the Next Blog button on the blue Nav Bar located at the top of my site. I frequently just travel around looking for other blogs which exist on the Internet, and the various, creative ways in which people express themselves. Thanks for sharing.

Anonymous said...

What submarine? Did you ever get to AUTEC? Thank you for your service to our great country.

Danielle said...

Glad that everything went well in the end. At the very least, they were able to deliver to you the thing that you want for on a cheaper price.


Order taking service

Dunia Berkarya said...

nice article and a tough horse, greeting from Indonesian bloggers.

RSA said...

I kinda start getting angry too at these folks when you wrote about them not giving even a free shipping but gladdened to read that you still got $30 discount for that product. That's way more discount than just a plain free shipping thing.